George in Erin Mills

I had several new windows replced in my home. The windows arrived on time and the crew was very professional except I felt they should have cleaned the windows when they had completed the job. I first had a problem with the kitchen window which wouldn't lock. It took many calls to the company and over 3 months finally the owner David Snell came out. Even he had difficulty locking the window. Once it was locked I was advised that the vinyl needed to mould so not to open it for a month? I had to suffer through the worst of the winter with a window that was drafty because it would not close properly. I then had a problem with one of the bedroom windows again coutless calls. They sent a person out about 1 month later who did nothing and I had to continue to call and waited another month to get the problem solved. The company had also replaced my eaves troughs. The front got dinted and so the company was called quoted the cost of the job and an approval was made. After a month and a half no one came to do the repair and we finally gave up. Extremely poor after sales service.

Our floor drain in the basement backed up; upon inspection by another company it was determined the problem was caused by roots. We contacted Drainworks for a second opinion as we felt very pressured by the other company. They got back to us immediately. Very thorough and honest we also saved over $1000.00. By coinsidence another problem occured and we used Drainworks for that repair also. Lou seemed to really care about us and made sure we were well informed and understood what was involved in the repairs. He also inspected the other job done by the plumber. Had we used the other company our entire driveway (and our neighbours) would have been completely destroyed which would have cost much more money. In the spring we will simply need a small patch. We will not hesitate to use Drainworks again should the need arise. Call Drainworks with confidence.