Steven Brown from Burnaby

We came home from a recent holiday to find out a pipe in our basement burst flooding the rec room and basement bedroom. We called Canada Restoration Services and received a call back from Andrew within 2 minutes. He promised us a crew would be in site in 45 minutes. He also said he would come and give us an estimate of the work needed to do. 15 minutes later we received a call from John the lead technician to say they were on their way and the GPS said they would be at our house in 25 minutes. They arrived on time, and brought in a water extractor and had the water out of our basement quickly. They followed this by sorting out our contents, pulling up rugs and a wood floor and bringing in industrial dehumidifiers and air movers to start the drying process. Andrew showed up about the same time the team did and set the scope of work, gave us an estimate of what needed to be done, instructed us on our options and made sure the job was done correctly. Some drywall was able to be dried without cutting it, but where we had insulation behind the walls they had to cut up 2 feet to dry it out and remove the wet insulation. once the basement was dry and the pipe was fixed we started the rebuild process. Once again Canada Restoration Services arranged for everything and we were very happy with the results. Thank you to Andrew and his crew from Canada Restoration Services for helping us through a rough experience. We would recommend CRS for your water damage restoration needs