sweethome mississauga

November 15 @ 9Pm. The furnace (bought in July 2010) would not kick-in. I called Richard who came within 30 minutes. A hose was plugged. He changed it and made a small alteration to ensure it would not happen again. Once a sale is made, it is easy to worry about getting the service. Not with Richard. He takes this serioulsy and demonstrate as much devotion to servicing a client that he does selling and installing the right product. Sales and Service- that goes together with Core Temps Heating.

Service starts with a phone call. One that is answered on the spot or returned promptly. Especially when an AC does not work during the hottest days of summer. Richard Payer answered my call. He listened to me (Try to fix AC but I might consider replacing it + my 20 years old furnace). He asked the right questions trying to determine the problem. He also made an appointment for 7:30/8am the morning after. He was at my home at 7:30. Fixing the AC was not really a workable solution. We discussed furnaces and what I wanted and I got a quote along with a tentative date for installation within 48 hrs (important to me). We exchanged a few phone calls that morning and by noon, I confirmed my purchase and Richard confirmed my installation date (July 9). That is how good it was, contrary to 2 competitors: one outsourced my AC service call (bad experience and a lot of “listen Lady””) and the other one had made an appointment previously but never showed up, called or emailed me… On the day of the installation, Richard came with his employees. Everyone was wearing a uniform with the name CoreTemp and the truck was properly labelled. No mistake as to who was doing the installation. Throughout the morning, Richard and his staff keep me updated what they were doing...Had to cut some of the drywall, shown me the punctured pipe going from coil to AC unit, explained the ventilation, set-up my thermostat, etc... . While Richard gathered his staff for me to give my feedback... My asking questions (lots of them) was to fully understand how the new units work. The staff left and it is only at this point that I was presented with the bill. Imagine this! Several thousand $$ of merchandise installed and not being asked to pay upfront: only when installation is complete and I am satisfied. Richard stayed for a while talking about his passion for his work and how he sees service to clients. There was no “listen lady” and the entire process was easy for me. Interesting enough, 20 minutes after he left, Richard called stating he had forgotten to set-up the water thank for hot water. He could have told me how to use/reset the pilot. Instead, he came back to my home and did it himself. The house became so cold within 24 hrs that I turned the AC off and has not put it back on once (the fan comes on and off and house is quite cool). This winter it is going to be quite cozy and warm. Richard will tell you, it is all about installing the right products. And it all started with a call that was answered…Thank you Richard….

The remore opener had not worked in months and I had to close garage door manually. Stephen told me what to do step by step on the phone to avoid a service call and it worked. Very patient, incredible service and no charge. If I need a new garage opener, Open Sesame will get my business. Thank you Stephen.