Darlene from Queen West

I decided to go with Tender Touch Moving based on a friend's recommendation, after I complained to her about a bad experience with movers two years ago. During my previous move, the movers showed up nearly two hours late, so I was very surprised when Dwight and Joe showed up on the dot of 9:00 a.m. - the "approximate" time given to me by the woman who had taken my booking. I was really stressed that morning - as most people are during the turmoil of moving - and Dwight was instantly reassuring. "We'll take care of everything," he promised. "You just sit and drink your coffee and leave it to us." Both Dwight and Joe were super-efficient, sizing up the situation and diving right in. Joe was speedy at getting the boxes down the stairs and out to the truck with very little fuss. Dwight was super-careful with the pieces that I was most concerned about, taking the time to wrap my really valuable furniture in blankets so that they wouldn't get damaged, and wrapping the cloth furniture in plastic so that it didn't get dirty. They effectively troubleshot a problem with getting my kitchen table out the front door, taking the door off its hinges to allow them access, and then putting it back afterwards. They checked in with me periodically to make sure I was happy with how things were going, and that I was satisfied with the service. They also took the time to listen to me when I expressed concern about particularly fragile pieces. At the storage unit, they were equally speedy and efficient, and managed to get all the contents from my one-bedroom apartment safely into a tiny 8x10 space, with room to spare! I would definitely use Tender Touch again and I give Dwight and Joe my highest recommendation.