We had a very lengthy and stressful installation. Five months after the installation we have not received our "peace of mind" warranty. After countless calls, messages, e-mails and faxes to all levels, including the president, the company refuses to respond in any way and provide our warranty. We are questioning the integrity of the company, as well as our roof. Keith needs to show integrity.
- Approximate cost of services:
- $15,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Pia,
It is bothersome that you have taken this route. As mentioned before all we are looking for is for you to live up to your part of the agreement.
On Wednesday Oct 29, your husband and I reached an agreement. Saturday Nov 1st you held our installer ransom while he was completing the work and requesting final payment. Kris should have reviewed with you our agreement, which we agreed upon because we did extra work which wasn’t on the workorder.
Please understand we that we are not a company that cushions our costs. We never have been and hopefully never will be. All we are looking for is for you to fulfil your end of the contract.