Chole LHF 2 PCS SECTIONAL SOFA
My sofa set was bought and delivered in August 2014, and barely two months we noticed that there was a tear on the arm-rest, so we reported to the company, and they bluntly refused to acknowledge that it was their product faulty and instead blamed on the customer for our negligence. It was kind of a ripped off company, even suggested that we had to do our part to protect the leather and even so ridiculously recommended their professional contract repairer to do the repairs at our cost. Instead of sending someone to take a look at the problem just simply ignored us. Why in the first place they have warranty for the products they sold then. Like one of the reviews from here that said if you do not honour warranty is ILLEGAL!!!!
- Approximate cost of services:
- $1,900.00
- Company Response
This is Jason from La Vie Furniture. I handled your case so I guess you should remember me. We offer 1 year manufacture warranty for all our products to against manufacture defeats. Can you upload the image of the damage here to let others to take a look? It is a long straight knife cut and it is not manufacture defeat and it is not covered by warranty. There must be an accident happened. What I offered to you is since this is not manufacture defeat, our company will not cover 100% repairing charge but we will cover 50%. Is this fair?