Reviews

10/10

A thorough cleaning job every time, and friendly service from everyone! We've been using Custom Maids since 2009 and have been very satisfied. I'd recommend them to anyone looking for a reliable service.

Approximate cost of services:
$100.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Dear Lacey in Scarborough, Thank you for your very kind words and such positive feedback! Thank you for the privilege you have given us to serve you. We look forward to a long and pleasant association!

10/10

I had never used the services of an interior designer before. Andrea of Fine Finishes was very easy to work with, professional and friendly. She made some excellent suggestions for re-decorating two of our rooms, and made paint colour selections for our whole home. We are very pleased with her choices!

Approximate cost of services:
$300.00
Was this review helpful?
10/10

We've used them twice now and are really happy after a string of disappointing cleaning companies. I didn't want to go with a service where I had to provide the cleaning supplies, but it's worth it. The cleaning woman who's come twice now is very nice and does a wonderful job!

Approximate cost of services:
$100.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Dear Lacey in Scarborough, Thank you for your very kind words and such positive feedback! Thank you for the privilege you have given us to serve you. We look forward to a long and pleasant association!

1/10

After reading the positive reviews here we hired Just Clean It. They sent the cleaner a half hour early (we weren't even up yet, it was 8 a.m.) He was very nice and did an okay job, but within moments of him arriving, someone from the company phoned him on his cell and had him pass his phone to me - and this person told me I needed to pay the cleaner. Well, no kidding! I had every intention of paying him. After the job was done I called the company and left a voicemail message asking how I could arrange regular bi-weekly cleaning. I said we liked the young man who had done the job and wanted to know if we could have him again. Nobody called back. I tried again in a couple of days to ask the same question, and also requested a receipt for the service that had already been provided. It was supposed to be emailed to me and hadn't been. Days went by. Another week passed and I got my receipt in the mail. But no one ever called me back to answer my questions about booking a regular service. To this day I don't know why this company didn't want our business, but between that and being "reminded" I had to pay the cleaner when he hadn't even begun the work yet, I just found the whole customer service aspect very disappointing and unprofessional. We found someone else and are very happy. Receipts are given out on the spot and payment is done when the work is finished. Nobody called on the first day to make sure I wasn't trying to rip them off. It's the little things that make a service pleasant!

Approximate cost of services:
$100.00
Was this review helpful?
Company Response

Thank you lacey for your feedback, I've search our data-base and have found no cleaning provided to a lacey in the Scarborough area any where in our records, secondly under no circumstances do we phone a client and tell them to pay the cleaner before a cleaning is completed, cost is discussed with the client at the time the appointment is booked so there would be no need for me to call the client to tell them to pay the cleaner, furthermore, if you were so disappointment with the service from the time the person step in your door to the lack of customer service that you received at the end why would you want to schedule regular bi-weekly cleaning with a company that has disappointment you from the start? I believe you may have the wrong company, under no circumstance would l ever demand payment for a cleaning before it's even started it is company policy never to accept payment before a cleaning is completed, this is the reason why we do not accept prepaid cleanings. In closing Just Clean It has been in business for 12.5 years, I started this company because I genuinely enjoy helping people live the best life they can I would under no circumstance turn away a client who would like to use our service. I truly believe that the best thing any person could do for another is to give them a little more time to enjoy with their families, I get really excited when we add a new client to our list of satisfied clients, I'm sorry that you had a bad experience however I don't believe that you have the right company I've searched our data base and could not find a Lacey. I'm very glad that you were able to find a service that provides the kind of service your happy with, but again we found no record of a lacey in our data base or in any receipts that have been mailed out. Thank you once again for your feedback.

Respectfully,

Michelle D. Smith
President of Just Clean It