I call what I thought was a LONDON, ONTARIO store to order a Day Bed. (Nov. 28th/14) On line site not working. I get this guy JOE on the phone... still thinking he is HERE in MY city where I LIVE!! We had problems with my card.... He tried accusing ME of NOT giving him the right card number... after 3 attempts by HIM it finally takes.... THEN we go over MY name and address AGAIN, MY order Day Bed with Delivery and installation and set it for Thursday Dec. 4/14. between 12pm and 6pm time. Now I TOLD Joe I was physically disabled and needed this bed delivered and installed and once again we go OVER my name address, and delivery day/time. So I hang up. So on Thursday I get delivery... The guy was RUDE, walked into my home with dirty shoes on and "drops" the long flat box onto the floor and the iron spring frame on TOP of the box. He asked me to sign a paper and I said, well when you assemble it. He LAUGHS at me and says who the hell told you that... more laughing and demands I sign his paper saying they did NOT damage my home and I got my product. Well I then immediately call the LONDON STORE phone number.... when I tried to explain my circumstance and why I wasn't having the "installation/assembly" done, the girl hung up on me. I call back.... explain, again, get passed to another person, who was WRONG department and he passes me to somebody else who asks how she can help, go through all the stuff again and she puts me on hold and boom, disconnected. This went on for 8 hours and NO I am not joking. LAST person I spoke to TOLD me it would be rectified.... he understood and he would send somebody out to assemble my day bed. 1 pm Friday I spoke to a MYAH (thought was speaking to somebody in MY city!!) SHE TOLD me the "assembly" men would be at MY home on Saturday (TODAY) between 8 am and 2pm to put my sofa bed together. I am like don't ya mean DAY BED?? She says yes excuse me day bed be done your home tomorrow. THEN at around 3:08 pm Friday Dec 5th a message is left on my answering machine (still there did not erase) stating man be in your home tomorrow between 8am and 1pm to put bed together and please be home. Well it is now SATURDAY and NO my Day Bed is NOT assembled. So AGAIN I call what I thought was the LONDON phone number and I get a HAROLD on the phone. After 20 min of talking to this guy, OMG, I find out he is in the PHILIPPINES!! How the hell did I get the Philippines when I CALLED the LONDON, ONTARIO store number!!! I was TOLD by HIM NO assembly order was in place for today and that they could NOT have any body out to MY home until Dec 12/14 ... I am physically disabled, told them this from day ONE... told them I need this done ASAP as was having major usury on knee and this needed to be set up by weekend. Needless to say surgery postponed... and I was so pissed......... I kept calling the LONDON phone number and kept pounding O * over and over to oust the automation. after 2 hours of doing this I FINALLY get to speak to a person (Manager) WHO WAS actually IN LONDON ONTARIO. After 15 min of talking to him....... my Day Bed will be assembled for me tomorrow (SUNDAY) 9:30 am. Harold TOLD me I would be compensated ONCE the assembly was DONE by a GIFT CARD to SEARS. Well I don't want a gift card, how about you credit MY Card back 50% of the cost for all the stress and BS caused and physical harm caused to me because MY "bed" was not assembled when promised it would be!! I will NEVER shop at Sears again. When you call the "store" number, you are automatically rerouted to a call center in the Philippines and it does NOT matter where in Canada you are from. They tell you the "manager" is unavailable because the call center does NOT have a manager for SEARS, they only have a so called manager for the untrained unprofessional poorly English speaking "customer support" reps!! SEARS Canada is NOT the same place of great product and service they had when my parents shopped there. They have totally gone DOWN hill and have NO services in Canada, it has ALL been outsourced!! Sad, very Sad. Disappointed and never ever going there again!!
- Approximate cost of services:
- $271.18