Home EV Level II Charging Station Install and Follow Up Service
Back in May I purchased an Electric Vehicle. To get the most out of my new car I decided to invest in a Home Level II EV Charging Station. I contacted Captain Electric as I live in the Durham Region and found them through a web search. If I remember correctly it was Dave who came out and did the initial consultation. He made sure I understood what needed to be done and had product info for the Charging Station. I went ahead with the Install / Purchase. The guys came, did the work, and the inspector came when it was finished and did the sign off. Captain Electric provided me with paperwork so I could get my Ontario Rebate for the Install. Everything thing was fine. Fast forward to a couple of weeks ago.... my Charging Station had some issues so I gave Captain Electric a call. Diane took my info and a couple of hours later Dave called me back with some suggestions that may resolve the issue without a service call. Unfortunately these didn't work. ( Diane had actually emailed me to find out if they had worked, before I had a chance to try them). When I did inform them, they quickly were able to get a replacement unit as mine was still under warranty and had the replacement installed within a few days. As with the first visit for the install, the guys were great. They did their thing and all was great again. What made the whole experience from Install to the Service Call Excellent; was their follow up with me. I did not have to chase them for answers, deal with them being late for our pre arranged appointment time, or an ever shifting price tag. The final cost was the same as the quote. In addition when they ran the cable from my Electrical Box they were very careful of my personal items. The only way I would have been happier was if they found cash in my drop ceiling. I understand when it comes to a product or service everyone's expectation level can be different for whatever reason. That being said Captain Electric Exceeded Mine. I would gladly use their service again and recommend them to friends and family.
- Approximate cost of services:
- $2,000.00
- Company Response
Thank you Arthur, for posting this review. All of our installations are fully guaranteed - so when you had a problem with the EV Charging Station that WE installed - this becomes OUR problem. Although it is rare that the circuit board on this unit would fail (especially with Surge Protection installed at your Main Panel), sometimes these things happen. We were glad that we were able to replace the defective unit promptly for you. As for finding cash in the ceiling - rest assured that we would have reported this to you if we did find something (lol). We look forward to being of service again Arthur, whenever you need us ........ bw