K-W Noob

Buying my 1st house in July proved to be a bit more daunting that i had anticipated.....mainly because my furnace required replacement. After recieving quotes from Reitzel (who had serviced the house with the previous owner for 20 years), Delta and Aire One I chose Reitzel for the price ($700 lower than Delta and $500 lower than Aire One) and for the fact that they had been familiar with the house. While the installation went well and the install staff were efficient and well mannered, I was not impressed with the lack of effort made by the salesman as he did not register my furnace for 3 months (after pestering him about my $400 carrier rebate and $150 rebate from the Ontario Government). The motor also seized a month into use and it had to be replaced (under warranty). The salesman proceeded to tell me that there was a static pressure buildup due to the older return ducting not being sufficient for the system. He wanted $300 to install an additional return duct run, so I argued that this should have been contemplated in the original estimate and that they should throw it in as a gesture of good customer service. We split the difference and the new duct run is being installed shortly. While I am impressed with the products and maintenance staff I am not impressed with the sales staff. In hindsight I should have gone with Delta as I have heard nothing but good things about them.