***BUYER BEWARE***On September 27th I went into badboy located on Finch just east of Keele in North York and purchased a bedroom set, dining table with 6 chairs set and couch set along with coffee and end tables. After a couple hours of negotiating with the store manager Jeevan I was pleased with the final price. The order was then confirmed, I placed a deposit and was told 2 weeks were required for delivery. After 2 weeks had passed I was informed that the couches were not in stock and I had to wait. A couple more weeks passed with no response or communication from badboy. I received a call about a week later with the news that the couches were still not in stock and they could deliver the rest of the order which I didn't want. I wanted the entire order in one delivery. I finally received a call on November the 18th that the couches were in and arranged to pay the balance off in full and have the entire order delivered on November 21st. Upon delivery we noticed that an end table, along with the dining room table and chairs were missing. I immediately called badboy with my concern and another associate told me that the end table will be ready for delivery in a couple days and that I did not order the dining table or chairs. At this point I asked for my money back and that they come pick up the items delivered as I was not getting the deal I agreed to. I asked to speak with Jeevan and left several messages with no response. I couldn't get a hold of him or the sales associate so I proceeded to go to the store and saw both Jeevan and the sales associate at the store. We sat in the office and once the order was pulled up I noticed that the order was "conveniently" missing the page with the dining room set and chairs even though a confirmation was made with both my wife and myself the day of the purchase. I demanded my money back and was told that "all sales are final" which is written on the bill of sale in extremely small writing. This has been my only experience with badboy and definitely my last.
- Approximate cost of services:
- $6,600.00
- Company Response
Hi Mike - we'd like to apologize for your experience at our store. We never want our customers to feel frustrated about their purchase. Please send us an email to social@nooobody.com with your contact information so that we can work with you towards a resolution. Thank you for reaching out to us.