Francis in Midtown Toronto

This was our second time working with Capps, they had come three years prior and we installed a new furnace so wanted them to come back. They were professional, on time, courteous, and out in under two hours. I continued to work at my home office while they were here. They were also good about recommending improvements to my ducting for my dryer. Lead time from initial call to visit was about two months, but that's the price you have to pay for someone who is busy. They did call with a few cancellations to get me ahead of the line, but I unfortunately wasn't available. Will definitely use them again in 3-5 years.

On a Sunday afternoon, we realized we had a problem with our washing machine, which would no longer function and would stop mid-cycle. We called Delroy and he pre-diagnosed the problem on the phone. Better yet, he was able to come by within the hour (he happened to be in the neighborhood), and was able to fix the problem for $60 plus a part; the problem was exactly as he had pre-diagnosed it. Not only that, he was able to give us some good maintenance advice and also help with an ad hoc question about our dishwasher. Overall, a very time-efficient and cost-effective visit! Thanks Delroy!

Bob was recommended by a friend he had previously done work with. He was very responsive, careful, and not afraid to go the extra mile at no extra cost. I was most impressed by his honesty about his time: he couldn't do a full-blown renovation immediately given his other commitments, but did come in and do a scaled-down version of my project within a few weeks. I would bring him back to do more work in my loft in the future. That said, I did ask several times for some additional paperwork for tax purposes and he was neither able to provide the paperwork nor would he return my calls (even though I had paid by check)