smithd21 in Markham, Ontario

We selected RockSteady through HomeStars in 2022. Reached out to Cordell who responded quickly with a home visit to assess our needs. He was polite and enthusiastic, providing us with many options. We considered just relaying our existing interlock; but ended up choosing to replace with a new contemporary stone Cordell recommended. Cordell broke the quote down, offering us many options; but we choose to defer the work. Feeling the time was right, we reached out to Cordell in the fall of 2024. Cordell responded quickly with another home visit and thanked me for contacting him yet again. Reviewing his quote from 2022, we walked our property and we asked about increasing the scope of work, asking about removing an old raised sidedoor 'platform' of wood rail tie and back fill that was falling apart, seeking to excavate it and to replace with interlock instead, salvaged from our old driveway interlock; along with some corrective restorative work on our interlock and flower beds around our pool in the back yard. His ability to provide advice and willingness to add to the scope of work with itemized very honest pricing was appreciated. This time we did not defer but decided to green light the project. Cordell advised me that when he starts a job, he would be with his crew every day onsite and that they would continue each day until the job is complete. Specifically, he doesn't complete jobs concurrently, only consecutively. He assessed that our job would take his team 10 days and gave me a start day. He started promptly on the morning of his start day and worked every day until complete - 10 working days later as he had estimated. While we had a couple cold mornings, we did not have any rain delays. His team were very polite, very enthusiastic, very hard working and never gave my wife or I any hard time with all of our questions or requests ;-) made during the project. We have a lot of pedestrian traffic across our sidewalk in front of our house - with two public schools near and lots of dog walking neighbors. His team were always responsive to all pedestrians, ensuring their work did not block people's paths; stopping any stone cutting saw work any time people approached. They maintained a very clean job site. We continue to receive positive comments from our 'regular' dog walkers since Cordell and his crew completed their work - pleased with the finished results AND noting how nice Cordell's crew was to them! I found Cordell to be very responsive, trustworthy and honourable. Payment terms were clear and trusting; no upfront deposits; final payment based on our satisfaction with a completed job. We would recommend Rock Steady to friends and neighbors and will likely use his services again in future as needed. Thank you Cordell!