I purchased 6 new appliances from Sears for my new home and paid extra to extend the warranty to 5 year coverage - all in I spent almost $10G. Just a year later, I had to call Sears Service as my dishwasher was leaking - that was in August of 2014. Today is November 13, 2014 - 3 month's later and dishwasher still not working - they've been out to the house 4 times already and keep ordering parts but still not fixed and no end in sight. Their service agents read to you from a script and while they say they will request a manager to call me back, no one ever does. My daughter tweeted the issue and Sears contacted her back immediately saying someone would call me the next day and guess what...no one called. I will never, never ever patronize Sears again.
- Approximate cost of services:
- $10,000.00