Reviews

5/10

Our garage door stopped working and I noticed that one of the springs had broke. I called Fix It Right and Daniel quoted that the cost of labor and materials to replace the spring would be $250. When Shawn and his partner came over, to my surprise, they informed that always BOTH springs need to be replaced at the same time, something Daniel never mentioned over the phone= (+ $250). On top of that, my garage door apparently was commercial grade and there would be an added labor fee on top of the regular spring replacement costs (+ $100). The GOOD: The technicians themselves are really knowledgeable, the service was fast (they came on the next day) and the garage door was fixed. They levelled my door, lubricated the chain (I asked for it) and the new springs are backed up by a 5ys warranty. The BAD: Incorrect info provided during the phone quote and price gouging (extras charged) during the visit. Improvement idea: Inform customers both springs should be replaced together, explain potential extras over the phone (or give a price range).

Approximate cost of services:
$600.00
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Company Response

Hi Edgar,
I'm sorry to hear that your experience was not 10/10 with us. We are taking notes from your experience, which we will work to improve and match the expectations you related to us.

In general, in the garage door industry, we always want to be clear and precise with our customers giving prices in advance. In this case, for example, Daniel mentioned the roughly cost of a single spring. Usually, single doors (most common in Ontario) have one spring, that's why if the customer asks the price of a spring, we give the average and most common type. On top of that, we have more than 20 types of springs, and the technician has to identify which one is suitable for your garage door.

So, that's why our staff is oriented to give the average price and advise the customer that the final quote is only after the proper inspection with the technician spot.

Thank you for your feedback, and be 100% sure we are improving the process according to your information.

9/10

Tyler, George and his helper showed up on time to start the job (rare among contractors!). Tyler confirmed the measurements I gave him and confirmed the price and duration of the work in a few minutes. He confirmed that my ceilings (3 rooms with 600sqft in total) were painted, making the removal/patching harder. The whole process took (as they well predicted) a total of 3 days, 2 half days of scraping, then plastering, 1 break day to dry and painting on the final day. The only minor flaw we noticed was that the crew painted the newly finished ceiling together with a portion of the crown moldings, which caused the crown molding to have 2 different tones of white. It would be best to avoid re-painting the crown molding at all (just the new ceiling) or re-painting it completely to avoid this, but luckily it is not clearly noticeable. Plastering such a large area is definitely not an easy job and they did a really excellent job smoothing the ceiling out. The ceilings now look MUCH BETTER!

Approximate cost of services:
$2,700.00
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Company Response

Thanks for your business! And really appreciate the feedback
Wish you the best with your new home!
Take care

10/10

Chuck, Danny and his crew are roof experts and they did an excellent job with my roof! Because they are busy it took around 4 months to book the work (in May/18 I got the quote and the job was performed in mid Sep/18). Despite the wait, I couldn't be happier with the quality of the job! Their materials are high quality and so is their installation, that follows the shingles OEM protocol. They had pointed out from the beginning that I would probably need a lot of plywood replacement and they showed me why on every stage of the work. I highly recommend them!

Approximate cost of services:
$9,500.00
2 of 2 people found this review helpful.
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Company Response

Hi Edgar

Thanks for the great review, Happy New Year and thanks for the opportunity, we appreciate great clients like yourself.

Regards
Danny A
Roofs on Homes

10/10

This is a great family run business. George came over with his partner and added the much needed insulation in the attic of our back split semi-detached home. The temperature difference between the upper and lower level has now decreased to only 2-3 degrees as opposed to 6-7 degrees C before. The price is reasonable and service is top-notch! I highly recommend them.

Approximate cost of services:
$1,300.00
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Company Response

Thank you !!!
Zdenek and his team

10/10

Mike came on the same day I called him. He was honest about the repair options I had, since my toilet seat was not installed properly. A full correction of the unprofessional installation (great solution) would cost me 4 times the (good solution) Mike recommended me. Sometimes aiming for the good is best value and it showed DrainRooter understand what they are doing and are not money grabbers! I highly recommend them!

Approximate cost of services:
$240.00
1 of 1 people found this review helpful.
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Company Response

Hello Edgar,

We appreciate your feedback on our services! Our goal is to provide our customers with solutions that will work with your budget by presenting all the available options to fix the issue. We look forward to working with you again.

Thank you,
DrainRooter Plumbing Team

10/10

Michael is very professional and the quality of his product and installation was top notch! He was also very punctual with the time estimates for the window installation. I recommend his company to anyone interested in replace their old windows.

Approximate cost of services:
$2,500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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10/10

Mark and Vadin came 2 times to my place: 1st time to install 3 ceiling light fixtures, 1 backyard outlet and on the 2nd visit, to install 4 Security cameras. Both did a great job discussing the job prior to the installation and I recommend them as very reliable electricians.

Approximate cost of services:
$1,200.00
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Company Response

Hi Edgar , on behalf of our company we like to thank you for an honest feedback as it is much appreciated . It has been our pleasure to provide an excellent service based on our knowledge and experience and looking forward to work with you in your future projects .
Kind Regards,
House Depot team