Called to get dryer bearing and sliders repaired. Came out told wife it needed rebuild and not worth repairing. Called to ask for more information, no call back. Took call out fee. Have since done the bearing and slider replacement myself for $50. Working perfectly.
- Approximate cost of services:
- $100.00
- Company Response
After reviewing the notes and speaking with the technician I have made the decision to go ahead and refund your credit card in the full amount of $108.47 as I don’t feel we were accurate in our diagnosis. I know this doesn’t excuse the way we handled your service call but I hope that it makes up for the time you took to go and get parts and repair the appliance yourself. We as a team here are sorry for the misrepresentation and hope that this will not detour you from using us in the future.
We appreciate your feedback good or bad. Please accept our apologizes and on file I have noted repairs to be at a discounted rate if you choose to call our organization again for any future service.Have a great day!
Regards,
Marisa