We had our attic insulated. The sales rep and installer were very helpful explaining all the questions I had about the job. They came on time the day of the installation, everything was done in a professional matter, and they were friendly and polite.
Furnace, Air Conditioning & Tankless Water Heater
Steven the sales rep promised us a job well done in a professional matter. This job was to replace the furnace, the air conditioning and to install the tankless water heater. We had a few issues about the installation so we called our so called sales rep and left him several voice mails, he never returned our calls, sent him emails never replied either. So I called the office and a technician came to fix a few things that the installers didn't do properly the first time. I also inquired about the rebates and nobody called me back. I had to write an email on the comment box in their website, it was only then that someone wrote me back, and mail me the paper work to send to the Ontario Power Authority. I got a letter from this people saying that my claim was denied, that I should contact the contractor, so I did. This was a month ago and I'm still waiting. I keep on writing emails, because they don't even have the courtesy to keep me up to date on the status of my claim. I feel so frustrated with this situation and I know that they do not have any consideration or respect for their customers. I regret so much having to deal with this company.
