K from Brampton

The water in our shower drain was going down slower and slower, and after we tried everything the Internet suggested to fix it ourselves, I called Mark at 9 a.m. the next morning. He and his apprentice, Jesse, were at our home at 2 p.m. that same day with a K-45 snake. Mark took the time to diagnose our situation over the phone, and gave me a flat rate before they came over. They fit us in even though they mainly service the Toronto area, and we're all the way out in west Brampton. The repair took about 20 minutes, and Mark used the heavy-duty snake to go through 35 feet of pipes from the top floor to the basement. They got the clog out and tested it thoroughly before they left to make sure the water was moving well.

My husband and I bought 5 large appliances for our new home in September 2014 from the Brick in Heartland, Mississauga. They had their own problems with delivery and installation and I wrote a separate Homestars review to that effect, saying we would never buy anything from the Brick ever again. Now in October 2016, the nylon lining that keeps the dryer door sealed when closed came off. We had gotten the extended warranty on the dryer from the Brick, so we called them for a repair. They made an appointment with us within 7 days of the phone call, saying they understood the issue and that a tech would bring the replacement part and install it. On the appointment day, the tech called saying he would have to come look at the dryer, THEN order the part, THEN make another appointment to install it when it arrived, all of which would take several more weeks!! My husband e-mailed him pictures of the dryer and told him he didn't have to show up. All in all, it took 7 weeks for the tech to finally show up with the part, and he didn't even install it---he told my husband on the phone that it was simple and that we could do it ourselves. This was 7 weeks without a dryer, and at least two calls per week from us to the Brick---they called us maybe once, and finally made the appointment to install (which never happened) without even informing us of the date. The Brick's customer service is absolute garbage, and it's clear they have no regard for their customers after they get paid and get their commission. Dealing with them at every step has been a nightmare, especially considering the obvious disdain they have when you call to claim a warranty. Never EVER buy from these charlatans, and never trust them by purchasing any warranty.

Before they even measured our backyard, they arranged a meeting between all the neighbours on a weekend to show samples, explain their method of working, pricing and contract schedule. There, they answered all our questions and made us feel extremely comfortable with their method of working. Then they promptly studied the housing contracts and property lines to base their measurements, and marked the backyards. Once measurements were done they drew out contracts based on our choices and posted their work schedules on our front doors. Starting with the posts to finishing with the gates, they were done in under a week. They waited a day for us to inspect all the work and came around the next day to collect their payments. Excellent work ethic and professionalism. They came in did their work and left with no disturbance to us at all. I am extremely satisfied with their work and would definitely recommend them to anybody cosidering getting their fences done.

We went to The Brick for furniture & appliances for our new home, thinking it was a large company and we could trust the products and delivery. Here are all the things that went wrong: - the appliances "expert," Manny, sold us a washer & dryer without selling us the appropriate hoses - Manny told us all the bedroom sets would be assembled by the delivery team, and we paid extra for it. The delivery team later told us we'd have to do it ourselves - parts of the queen bedroom set were defective on delivery and had to be sent back - the delivery guys were unprofessional, tracked dirt through the house, and asked my husband and brother-in-law to help them move things in - the dishwasher rack was broken upon delivery - Manny wouldn't take our calls after the final payment went through. He asked us to take early delivery so he could participate in a sales contest, and we accommodated him. But he absolutely didn't care what happened once the invoice was paid. - customer service was also useless until my husband went in, told them they messed up on the laundry pipes and demanded they give us the pipes for free. He also asked for our money back on a microwave we ordered that wasn't yet in stock, and said we do want to buy a microwave, but not from them Thank goodness we didn't have to move into the new house immediately because if we did, we'd have no laundry, microwave or dishwasher for 4 weeks. What's worse is we went in Aug. 2014 when I was 37 weeks pregnant, made the purchases, and told Manny I would deliver soon and we didn't want any hassles. Soon after I gave birth is when my husband had to keep dealing with this nonsense from The Brick. Save yourself the trouble and just go to a mom & pop furniture company. The Brick is terrible at showing even basic consideration for its customers.

When I called Angel Movers for our move from a 1-bdrm apartment to a house, I was quoted a much lower price per hour by Johann than I thought we'd pay. They have a chart with their rates on their website, which I felt was a very upfront and honest practice. The day of the move, they were on time and very efficient. We budgeted 3.5 hours for the move, but they estimated everything would be in the truck within 2 hours, and they were spot-on. At the house, they put floor-runners down along every path they would walk on to not get the floors dirty, and were careful to avoid stepping on the carpet. There were only 2 guys, Johann and Adam, but they were incredibly efficient, polite, and professional. After a month of engaging in services where salespeople wouldn't care about us after making the sale, dealing with Angel Movers was a dream. We paid 3.5 hours for the move + 1 hour for travel, totaling $320 including tax and minus the $100 deposit I paid upon booking. We rounded it up to $350 because we were so impressed with them.