Michelle from Sherwood Park

I bought a new townhouse in Lakeland Ridge in April 2013, and for the most part I am happy with it. However, I have had multiple problems with the Navien / hot water on demand system in my home. After multiple calls to the warranty department with Landmark and having the plumbers come in and fix various problems, they were finally able to figure out that one of the main pipes leading to the Navien had been installed incorrectly. I am glad they finally fixed this main problem - however, this complaint is specifically about the "warranty" department at Landmark. The girl who I had to deal with on the phone was named "Misty" and she was completely rude and unwilling to help when I called her. I got sent to voicemail and had to leave several messages when she stopped answering my phone calls (meanwhile I had no heat and no hot water). Also when I did finally get through to her by having to call a different number and have them transfer me to her, I asked to speak to her manager and she hung up on me. I would never recommend Landmark to anyone looking to buy a home for this reason. Good luck trying to get a helpful person in their warranty department to deal with any problems you may encounter. Probably the poorest service I have ever received.