I recently ordered a couch from Mobilia in Mississauga, the exact order date was September 8th, 2009. When I purchased it I was told that it was a "special order" because I wanted a different fabric and that it would take 4-6 weeks to arrive at the store. After a month I called to check the status of my order and was informed that "special orders" actually take 8-10 weeks. After reviewing my invoice, I noted that this was correct so accepted that issue as my fault (though I am sure it wasn't as my move in date was October 24th and I would not have ordered a couch with such a long wait time). After 8 weeks I called again to check the status and was told it would definitely be in this month (November). I called again today (November 24th) and was told by the first person I spoke to it was scheduled to arrive mid-December and then by the salesperson who sold me the couch in the first place that it would be the beginning of December but once it arrived in the store it would take an additional week to deliver it. I explained that I am hosting a party on December 5th and need the couch for that date. The salesperson told me that there is basically nothing they could do, this after they told me that they would make a note on my file to ensure the couch was in this month (November). At this point I will probably be lucky if I get the thing by January.
This is crazy. In addition, NEVER ONCE was I contacted by anyone from Mobilia to say that there were any delays expected.
I don't recommend anyone purchase anything from this store unless you don't really care when you get it. Next time I'll pay the extra few hundred dollars and go to DeBoer's!
