Pierre & Joanne from Gatineau

This year we decided to replace 16 windows (including 2 Bay windows) and 2 doors (main entrance with side light and back patio). We had looked at 4 different companies, and in the end we decided to go with Verdun because of their competitive pricing, 20 year unconditional warranty and positive reviews. -The sales process was comparable to their competition. - The order and manufacturing process requires improvement; not all materials were available on installation day and the wrong patio door was installed. - The installation teams were very competent and clean. - The installation process too way too long; initial installation (2 days) was completed on July 9th and the final installation (after 3 follow-up visits) was completed on October 10th. - The after installation quality assurance/control was non-existant - The customer service team was outstanding; Alec Bigras and Genevieve Allard took care of us to ensure our total satisfaction with our new windows and doors (thank you Alec and Genevieve). Our new windows and doors look great. Now that it's all completed, we are happy with our selection.