The service was great. An estimate was provided in advance, the call centre staff were well organized and courteous; two phone calls were made to me to confirm the time of the appointment since I had a way to travel from work to meet the technician; there was no financial penalty for working in the early evening; the technician protected and kept the kitchen clean during the work; he gave good advice and restricted his comments to matters about which he had knowledge; important details of discussion were put in writing. To top it off, the source of the blocked drain ended up being some roots which extended the job longer than expected. And again no penalty and the technician was not bitter! The snake got clogged with the roots and I expected profanities and a financial penalty - didn't happen. In my 56 years, this is my first positive story about plumbers or plumbing technicians.
- Approximate cost of services:
- $200.00
- Company Response
**Thanks Wally**We are grateful for your kind words and are glad to know that we assisted in turning your plumbing problem into a positive experience. We look forward to being your plumbing and drain service provider in the future.