They were called to repair our bathroom faucet, a seemingly simple task. It was still functional, but the knob was coming loose. After taking it apart they said they needed to order in a part and would come back with said part to put everything back in working order. But after weeks of not hearing back from them, and our faucet still torn apart, we called back to ask what was going on. It was a total mess. Nothing was kept on record and we had to call in multiple times to explain what had happened. They didn't order the part needed for the repair but they eventually came back to put the faucet back into its original and BROKEN state. The plumber specifically said they wouldn't charge us because nothing was fixed. So, we then got another company to do the job. But Firenza still billed us... We called back and again a total mess. I talked with the owner who threatened us and said they would sue if we did not pay. We did not pay... Stay away.
- Approximate cost of services:
- $140.00
- Company Response
I would like to apologize for your experience with our service. Here at Firenza Plumbing & Heating Ltd, We always stress the importance to our employees to be professional, neat and courteous to all our clients. We also make sure that if there is an issue with any of the work we do, our management team and owner's always follow up to make sure that our clients are happy. Wishing you all the best and hopefully you can give us another try in the future.