In short, we made the right choice going with National Star for MANY reasons!!!! The constant 10/10 reviews are well earned!!! We had a lot of erosion of shingles from hail this year (due to poor quality organic shingles), with chunks of shingle landing around the house. We also had sudden water accumulate under the carpet of our master bedroom, which various insurance inspectors (and their roofers) found to be due to a “freak wind/rain storm” which “must have blown rain under the soffit”. We found that wasn’t true when the freak September snow storm came and the snow on the roof melted. We live in the hail belt of Calgary, in an area where almost everyone is getting a new roof. Our neighbour got a new roof a week before we did, so I watched closely how theirs progressed. Our neighbour went with one of the better rated ‘preferred vendors’ of the insurance company, and all I can say is….. we definitely went with the right company with National Star! Only some of the reasons why they are awesome: • Sokol returned my call right away on Saturday evening and was out Monday morning with an estimate (very reasonable compared to two other estimates we had previously) • Picked up immediately what the source of the carpet water likely was (three other professionals missed it) • Highlighted Insurance estimate shorts, provided satellite dimensions (which our insurance adjuster said he couldn’t do because of a tree), this resulted in a $2000 increase correction from the insurance company. They state their preferred vendors are guaranteed to work within the insurance estimate, which only results in cutting corners! • Materials dropped off Friday, Roof started and completed on Sunday! (neighbour had material sitting for over two weeks, with 4 days to install, and leftover material still sitting there almost a month later) •Family owned business; everyone knew their roles and worked together like a well-trained army. •Walk around showing where previous roof was deficient, how they fixed it, and documented damaged areas •Every member of the crew was polite, inviting and professional •Roof looks incredible, way better installation than old roof and neighbour’s roof •Clean-up was immaculate, important with a toddler and a dog •Warrantee / Guarantee is FAR superior to the Insurance “Preferred Vendors” •Stuck to their estimate. •Very honest and professional, provides peace of mind Again, went with National Star Roofing Specialists after doing quite a bit of research. Thank you again Sokol and crew for the fantastic job you all did. It was a pleasure doing business with you (and that’s hard to say with most companies these days)!
- Approximate cost of services:
- $10,000.00
- Company Response
Hi Kevin. It was a pleasure to help you and your family with such a crucial part of your home. Our mentality since opening the company has been to look out for our clients the same as we do for ourselves. This includes not only doing a good and honest job, but also to deal with insurance companies' appraisals/estimates and see that your interest is defended. Insurance staff is trained to be as efficient as possible, at times lowering measurements so that the payout is less. If you had gone ahead with the estimate they initially provided and with their preferred contractors, you would have probably gotten a worse job than was done with the old installation. Many people have experienced nightmares with their roofs in recent times. It is crucial for everyone to do their research and follow their gut feeling, not their pocket. As tempting as it is to save 2-3 thousand dollars, you take a chance on the roof leaking in a few years. Our warranty of 15 years not only protects you for a really long time, but it also keeps us focused in doing the job better than good enough so it lasts that long without the need of any repair. If your previous roof lasted almost 20 years without an underlay or metal flashing in the valleys and edges also with a 15 year rated shingle, the roof we just installed will last at least twice that long.
Let us know if you ever need us. We are always here to respond to any concerns. Thank you so much for taking the time to write such a detailed review.