Annie from Mississauga

Do NOT make any purchase with BAD BOY, esp the Dundas location in Mississauga, sales person Manprett Kaur. DO NOT trust any words they say. When they tried to get the sales, they told us that installation and removal of the all washer, dryer, and sofa is included. No where in the conversation did they mentioned there was extra cost. They told us dont worry"we will take care everything for you is part of our service." Then when the delivery guy came, they told us they only do delivery and cannot help us remove the old washer n dryer unless we paid them extra. We told them it should be included but they said they only go by what the store tells them and actually advise us that many store say one thing and does the other. And they left the new washer and dryer for us to move. We spent an hour removing the old ones ourselves. We called in the store and complain to the sales manager. She said Bad Boy never include installation and removal of old appliances and Manprett wouldnt have said that. They will not send installation guy over unless we pay extra. Even the sofa that is now backorder, they will not help us remove the sofa. But we hv no space to put them if the ones r not removed. They say it is OUR own responsibility to remove. I dont understand how can they hv such poor customer service. They do absoltely nothing and take no responsibility of what they promise after u sign the bill. They just try everything to rip money off from you. I will NEVER return and will let everyone know how unreliable they are.