Patrick from Maple from Vaughan

I have recently had Loc-Tite come to do some repair work on work they did for us last year. First, the down side of this company is they are not good at time management. Even taking into account weather delays, three weeks should be three weeks or at least keep the customer informed. Be more accurate with your time estimates. The price is very reasonable. I had quotes ranging from 2800 to 6000 for essentially the same product. It came down to two companies and Loc-Tite won out with the price. Both were in the middle range of the pricing with same material and time frames. I was in no rush as I was going away for several weeks vacation anyway, so that it took longer than told to get started wasn't a big deal for me but I can see how some people would get frustrated with it. A call to say they wouldn't be starting in the three weeks would have been appreciated. In the end, the work was very well done and far better and less expensive than the work I had done previously with another company. That company is gone with the wind I might add. This year, I needed some repair work done to the stairs as there had been some settling over the winter and wet spring. I was told it would be up to seven weeks for them to come. Not the greatest but I was given a thorough explanation as to why it would be that long. The receptionist, I don't recall her name, was short on the phone but more a no nonsense, direct approach than rude. Six weeks later, Gregg and a crew showed up and got right to work fixing the steps. They did an excellent job and I'm quite happy with it it. I asked for some pointers as I had an area of interlock (done by the above noted missing company) which had sunk and created a tripping hazard. He started to explain what I needed to do to fix it. I'm sure that as he saw the look of fear in my eyes he decided it would be faster to just fix it for me and had in it done in no time at all. I have just had Foti stop by and give a quote for some work at the front of my mother-in-laws house. She signed to have it done as she was impressed with Foti and the price was within her expectations based on work she had done in the backyard previously. Of course it will be started in three weeks?? but this time he did add weather permitting. If weather doesn't allow them to get started he will call her within the three weeks to let her know it won't be until spring. A better assessment of time than with my job. I would recommend Loc-Tite if you want a quality job and I'm sure they are working on the time management issues.