I would like to start by saying that I would strongly advise against using Green Drop Lawn. I had to file a complaint with the BBB as Green Drop would not issue a refund for work that they did not complete. The customer service is beyond terrible. I emailed to outline the issues I had experienced over the course of the season and received an email back from a supervisor defending their position (the email I sent was just sharing my experience, nothing more). After a follow up complaint I was promised that the supervisor will show me first hand that the customer service at Green Drop is great. From that point forward the customer service has only gotten worse (not sure how that is even possible). No responses to my emails, another missed appointment, ... I have experienced countless issues over the course of the season right from day one. Just to name a few: 1) Damage to my property - downspout torn out of foundation. Not even an apology was issued. 2) The aeration and over seeding that was supposed to be done in spring has still not yet been done (it is now October). I have contacted countless times trying to get the work that I have paid for to be completed. 3) Scheduled appointment missed and no call or reason given as to why. 4) Prepaid for full treatment but was still issued an invoice to try to collect more money. 5) No sign left in the yard after chemicals were sprayed (my understanding is that bylaws require this). 6) No email notifications given after requesting it multiple times. 7) Treated my lawn at the incorrect time - the invoice was left for a different property. 8) Gate left wide open when there is a note on file about having dogs. Take what you want from this review as I am just sharing my experiences this season. I am sure many people have not run into these issues. I will definitely not be using Green Drop ever again.
- Approximate cost of services:
- $300.00