J L from Edmonton

I had recently moved into a home where the previous owners had left a security system, but only in pieces. I called three companies for quotes: Safetech emailed me back within a couple of days and quoted me $450 to reconnect whatever existing equipment I had in the house plus a couple of door contacts. Reliance Protectron didn't even call me back. I called JTL and left a message at 11am, the tech called me back at 2pm, he was at my house for a consultation by 6pm, and came to do the installation within a few days. He walked me through my options, and quoted me $502 to use my existing equipment, plus four window contacts and a new door contact, and fixed one of the existing contacts that the previous owners tried to remove but failed. For this price, he also replaced the smoke detector and CO2 detector so they could all be synced in with a new alarm panel he would put in. He noticed that our existing front door lock could be hooked up wirelessly to the alarm panel so offered to set that up, too. The day of installation, however, he discovered that the previous owners had removed the wireless unit from my front door lock to prevent me from connecting it to the alarm panel. He promptly replaced it with a working one at no extra cost. A few days after the installation, I realized that my motion detector was setting off the alarm for no reason every time I left the house, so he came over within a couple of days and replaced that unit at no cost, too (it had been part of the original equipment.) All in all, I basically got a whole new alarm system that could be synced with my cell phone for pretty much the same price that safetech quoted for three contacts and a reconnect. The monthly monitoring fee was the same as safetech would have been. The tech was knowledgable, easy to contact, and his exact words during the installation were "Your happiness is important." I would highly recommend JTL to anyone for their home security needs and am very happy with this experience.