Melodie C from Toronto

Marc came by and gave a very reasonable quote. Booking with him was very easy. His pricing was in line with other quotes and he was happy to fix another hole in the house free of charge. Booking process once quote was received was very easy. He provided timely communication and his guys were professional and very efficient. Overall very happy with everything!

Found them in Home Magazine - called as the boiler was not working. This was the first fall living in the house. Called Mike and confirmed price with him $75 for the truck roll. He came and could not diagnose the boiler. He stayed about 15 to 20 min. He said he needed to schedule a technician for 2 days later. We set an appointment for 9:30 am. He charged me for the truck roll and raised the price to $95 saying I misunderstood what the $75 was for. The technician did not arrive on Sunday at 9:30. Then Mike told me he had told me a range of time between 9:30 and 11 am (untrue). After some promises that the technician was on his way at 10:30 am (in my area) the technician called at 11:10 am and arrived at 11:30 am 2 hours after the original appointment. Technician came - was hard to communicate with. He did not explain things well. He figured out the fix within 45 minutes but then did the CO2 test - found out the boiler emissions were too high and shut the gas down. He didn't even make the fix because he said there was no point. He then said I had to get a new boiler. I was in disbelief at this point as the communication had been poor. He then offered me another option of doing a full cleaning but basically said he was supposed to charge me for this visit even though MIke (my original contact) told me it was included. Overall this was a horrible experience. Communication was terrible - pricing was inconsistent / changing and now I have to call in someone else to do a proper cleaning and remove the red tag because I don't trust this company to be honest and direct with me. Highly recommend not using them.