barb

I had originally hired Lowe's to install a brand new air conditioner that I purchased from them. They sent me an HVAC company they work with called Hargrave who's technicians were non-licenced and non-knowledgeable. They touched and replace parts on my furnace and water heater which they had no clue about that almost caused a carbon leak that could have been disastrous to my house and myself. I then by chance found Edward from Consumers Energy Management. He came over with his staff to access my grave situation and make recommendations. I arranges to have Lowes remove the Air Conditioner. and I hired Edward (Consumer Energy ) to replace it with a new American Standard AC that he sold that would be the right size needed to fit my house and re do and replace all the defective work and parts that Loews' people did. Edward and his excellent staff, were all "licenced" to do the work properly, efficiently and to "standards" and "codes'. They were very knowledgeable, polite, and very caring about my property and did not leave any mess when they were done. After my second AC was installed I felt safe in my home again. Since purchasing and installing my AC, I have had Edward and his technician Kam (or Cam) fix my water tank which now continues to work perfectly. Upon his recommendations I had him make some ductwork adjustments to create better air flow through out my house. In 25 years living here I have never been as comfortable nor had the equal air flow of both the furnace and the AC reach the 3rd floor as I do now since Edwards people fixed and adjusted it. He is now the ONLY company that I would allow to touch any of my HVAC equipment. I have complete confidence in Edward and hi team. He can be relied on to help you out at 2:00 PM in the afternoon as well as 2:00 AM in the middle of the night if it's an emergency. He will return your calls and txt in time and will show up to your place when he says he will. When they show up to work, they will literally give you the "red carpet" treatment. Edward and his staff, can and will clearly explain everything to you regarding solutions and recommendations they have to fix your problem. I very highly and confidently recommend to anyone with a house or a business location that has any HVAC concerns or looking to purchase new HVAC equipment to feel confident to call Edward at Consumer Energy Management and be assured you will not have to call anyone else after that. He (they) will take care of you as if you were their own family.