Had our whole house gutted and renovated cost us $180,000. The main reason for a total reno was to have everything coordinate with a gorgeous new hardwood floor. We picked the Vintage Maple Godiva Estate 5 inch wide engineered floor. It was expensive but that was the look we wanted. Well the Vintage floor is absolute crap. Save your money and buy from a different manufacturer. Vintage doesn't stand behind their product. Before we even had our furniture moved back into the house after the renovation the floor had spots where the finish and color was "peeling" off between the boards. The problem was logged by our contractor with Vintage before we even moved back in. Vintage came over colored in the spots with a "touch up pen". The problem became worse over the first 12 months as 3 or 4 more spots popped up with significant peeling and 5 or 6 other minor spots. We phoned the flooring company and a Vintage rep came by and basically blamed us for the problem stating improper cleaning / humidity etc. The Vintage fix for our $25,000 floors is to color in the peeling spots with a felt pen and replace the a couple boards where the peeling is most severe. Really what crap! This floor was to be our pride and joy the main feature of a $180,000 renovation and the finish peels off! What is it going to look like in 10 years - don't buy a Vintage floor. UPDATE: This floor from Vintage continued to have "finish" problems with peeling etc. To fix the problem we spent another $20,000 to have all the Vintage floor taken out and replaced with a "superior high quality" product supplied by a "reputable high quality manufacturer". It has now cost us double the money but so glad to have the garbage floor out of my house!
- Approximate cost of services:
- $25,000.00
- Company Response
We at Vintage strive to please our customers. We take your comments very seriously. Our analysis of your floor concluded that the cause of the peeling was water damage. If spills are left for a period of time, water will seep between boards and cause the bare wood to swell. Maple is a species that expands significantly with moisture. This stretches the film of stain and sealers. When the floor dries and the wood shrinks back to the original size, the film of stain and sealers can be deformed. This deformation can affect the adhesion of the stain to the wood and results in damage along the edge of the affected board.
This issue is not a Vintage only issue. It’s an industry wide issue.
If you would like, we can have a Vintage representative meet with you too discuss your issue further.
Sincerely,
Vintage Hardwood Flooring