Unhappy Customer from Scarborough

Wish I read the reviews before purchasing anything from this store. Whatever happen to making the customer happy when purchasing your products. Exactly like everyone else here been on hold for long period of time, decided to actually go to the store to speak to someone in person. When I arrived I was I asked to speak to the manager, the manager said what can I do for you, I shortly explain I needed my sofa fix because I was promised something different when I purchased the warranty. The warranty company actually told me they really not a warranty company, I'm like it says right here on the package. And she proceeded to explain which made no sense. Anyway the manager from the Scarborough location said he wants to help me and to come back next week as today they having a private sale. I'm like but I'm here now why can't you take a few minutes to speak to me nothing on the door said that we cannot come in. It said OPEN!!! He then continued to say I'm sorry can't help you today but if you want me to help you come back Monday, he said I want to make all my customer happy so come back. I was upset that he didn't want to speak to me then. So I came back the Monday as he had asked, wait hour and half to get the answer "I can't help you". I said to him why would you make me come another day if you were not intended to help me, kept repeating he was having a private sale and couldn't help me then. He then advice me to contact there service email which I have twice already and I have not gotten no response from anyone!!!! I just moved into my own place and was excited to purchase my furniture. Bought the warranty package from the advice of the sale representative who mislead us to believe they would fix anything wrong with the sofas since it's bonded leather. I asked the manager to honour what the sales representative had told me. He said he can't because he no longer works for them. Just sad to know that they ruined my experience of buying furniture for my first time and turned me away in the belief he was actually going to help me, if I come back another day. I come back and left feeling the same way I felt the day before with him. Frustrated, angry and extremely disappointed in the service. What makes it even worse I had purchased a bedroom set with them as well since I just moved out on my own and had no furniture. I was without a bedroom set for two months, I had asked to get my money back because I was sleeping on the floor, and they could careless and said they can't give me my money back. I had explain to the sales representative that I need it ASAP and he guaranteed me it will arrive that's why I purchased it with them. I didn't understand how they couldn't give me my money back if I had not had the bedroom set in my home!!!!!!! If I had know it would come in two months I would have never purchased it. Two months later I got my bedroom set and do you think the store apologized for me having to sleep on the floor with my mattress NOOoo!!!! Advice for anyone take your time and read reviews and don't purchase anything until you had time to think about all the possible outcomes. Don't let you excitement get the best of you. Don't believe the sales representative and if they are guaranteeing you anything have it in writing. Will I recommend this company to anyone? No, all my friends and family know about my experience so they won't be purchasing anything from Bad Boy!