Dave Jennings from Lincoln

Update: After contact, the right hand finally got coordinated with the left hand and things improved tremendously. Original: Great sales rep in Stoney Creek, (Adam Stronghill), extremely poor post sales service and support. Bought 2 fireplaces in October 2015, (inv G and within 6 weeks the rheostat was not working on the napoleon despite purchasing their 'top' blower GZ-550. Called multiple times and passed from customer service to Angela, to installs. Was told the installer would call, didn't. Called back, was told Lisa would be given the message, no call. Called again, Angie has been very helpful, but I've been given misinformation that installer had to come out and would call right away, 4 days later no call, because they had to confirm rheostat problem, also they were to order a gas line a month ago for the 2nd fireplace delivered without one, but after a month with no follow up I had to call and no one seemed to know anything about that. Then told they were waiting for 2 parts, which again contradicts what I was just told the day before, that installer has to come out first. While I acknowledge it is the holiday season, that isn't any excuse to say there would be return calls from the installer, then someone in installations etc.

Dave Harvey came out to quote the job. Professional, prompt, friendly. Installer was also on time and did a great job, making sure to explain job etc. We've used Konkle for previous jobs ie Backflow prevention valve in 2014, gas line hookup to whole home generator in 2003 etc and have always had great service and follow-up. They take the time to explain things and size things appropriately to make sure things work as intended.

Herb Lodde roofing made the entire replacement roof process go quickly, smoothly and efficiently. Starting with the quick response time from Ken in providing a quote, and in answering a few emails from us regarding some extras we wanted, to the arrival of the five man crew led by Mike the foreman, all professional and skilled roofers as demonstrated by their addressing some of the original roof deficiencies that had been causing us problems since the home was built ie. un-nailed sheathing, missing step flashing at dormers. They had to work around 2 existing solo-tube skylights, and a power solar roof vent, and a couple of antenna wire anchors to ensure a weather-tight seal. The approximately 3200 sq roof was completed in 2 days. The 10 year labor warranty gives us peace of mind in addition to them using only the best quality materials, GAF timberline hd 50yr architectural shingles, deck armor barrier over the entire roof deck (instead of the cheaper felt paper that some companies use), ice and water shield at all eaves (we requested and upgraded to 6' instead of the standard 3' due to the previous roof concerns), started strips, and exclusive ridge cap shingles, and Durovent Weather-pro 50 roof vents to address the previous cheaper vents that allowed snow to come in to the attic, and they use 6 nails per shingle to minimize the risk of shingles being blown off before they have a chance to seal. All this backed up by the manufactures system plus warranty. The crew did a great job of cleaning up the lawn from nails and debris, shielded the landscaping to minimize risk of damage etc. All this was accomplished in rather hot humid August weather. Can't help but mention the quote price was extremely competitive and it pays to go with a company that we have no doubt will be celebrating another 50 year anniversary in 50 years. It doesn't hurt to treat the crew maybe some coffee, donuts or even a pizza/subs or even just a simple thank you to show how much you appreciate the hard work they do to make our home more comfortable, Herb Lodde also follows up with a post installation site inspection to ensure any concerns are addressed. Shouldn't forget the knowledgeable office staff operating behind the scenes to answer any homeowner questions or to put you in touch with any needed staff. I only wish all companies were this good, FANTASTIC job guys. Feel free to come by and have a look to verify the results. D & C Jennings 3360 Dustan Street Vineland, Ontario