Gord in Liberty Village

I called up in the morning to get my 8-year-old microwave working again. I was provided an arrival time, which was kept (a nice departure from what usually happens for service calls). The repairman was polite, well-organized, clear. Within a half-hour he had diagnosed the problem, demonstrated the faulty micro-switch, replaced it, and provided me with a 6-day warranty on a used micro-switch replacement (for which I was not charged). I was charged only for labour. I was promised that if the replaced part failed within 60 days, it would be replaced with a new one with a charge of $25. I discovered that my technician has a mechanical engineering background--and it showed in his professional and efficient manner.

A vacuum cleaner plugged into a wall outlet resulted in shutting off a circuit breaker and knocking out a bunch of other plugs. The circuit breaker could not be reset. I called Kiya and he offered to help me for free on the phone, and when that didn't work came to me the next day and solved my problem with thoroughness. He took the trouble of testing every circuit with me present and explained everything in clear terms. I respect his honesty and devotion to honest and competent service.