Sarah Webb from Toronto

Project started off well with a quick quote and friendly service. Then things just went downhill from there. We feel stupid for not reading the signs and trusting our gut early on and saving ourselves a huge headache, the loss of the use of our backyard for the whole summer and the loss of $9,550 only to have to start from scratch again with a real professional who actually knows what they are doing. - A full and detailed explanation of the quote was requested and never provided. In fact when pressed for it they got very aggressive with us suggesting we were only doing this to not pay them or negotiate a further reduction in price. - When we challenged their request for the next payment due to the fact that there was no significant progress. They threatened us that they would walk off the job and packed up their tools and became very aggressive. We started to be fearful of Richard. - Fence post installation was terrible. Not installed to required depth by code and twisted. We had to remove the ones around 2 feet depth and redo ourselves. No compensation offered. Plus we had to spend more on materials to redo the work. - Promises to start the work just kept coming. The start date was after when the project was promised to be completed. Small influence of rain delay but not significant. Three completion dates were provided and none were met. - First real day on site was simply to unload wood waste and pallets removed from a previous site and dumped into our yard. Hazard for our toddlers that used the yard while waiting for work to start. Not removed until I protested and provided dated photos that it was present in the yard. The e-mails from Ileana were aggressive and unprofessional in response. - Promised large equipment and a waste remove bin to do the digging and soil removal. Neither ever appeared, only excuses given as to why not. - Workers seem ill equipped to do the tasks at hand and had not the skills to know how to address the project. Richard the site manager seemed to know what to do but never seemed to be around to direct the crew. Despite having promised to be on site every day and doing the work himself. - All the stone work that was put down was done incorrect to the professional landscape plan that was provided. (not square, not level and not to measurements) - When ever asked to correct their mistakes they were indignant and tried to argue with us. Despite the measurements being off the design plan and the errors being ridiculously obvious. - They did not complete some basic steps for the stone work. Like removing all excess soil, prepping the whole landscape and tamping the screening prior to laying any stones. So as a result with every new section they would get dirt on to the new stone work filling all the cracks with dirt prior to any finishing sand going down. Also none of the elevations were determined before starting work. So much of it had to be redone as they progressed and realized the elevation was incorrect. - After 6 weeks on the project and basically very little progress and not being happy with any of the work, being told that we should “stop micro managing the project” and we were “very un- professional clients”. We decide to ask them to leave our property take the loss and find someone else to complete the project. - We were fearful of retribution from them and still are. However, we would hate to see other go through the challenges we have and lose as much money as we have. So we are speaking out.