Stefanie

Penguin Basements exceeded my expectations - and I’m a picky customer! I was admittedly at first a little hesitant as we live in an older Toronto home, had recently underpinned our basement and knew the complexities of our project were anything but ordinary. Penguin handled these challenges with ease, and took care of any issues that arose promptly and professionally. HUGE credit goes to our Project Manager Vince Sciaraffa for going above and beyond to ensure the timeline was met, the work was done to the highest standard, and we were always kept in the loop. His communication skills, attention to detail, eye for quality workmanship and level of professionalism is so rare to find in the industry. Big thanks also to Chris Reece on the office side of things, helping us every step of the way even as we embarked on the underpinning process (all pre-Penguin work). Overall we are so thrilled with our new basement!

Our basement had water seeping in due to the location of one of our downspouts. I contacted Miguel who was very prompt in getting back to me and coming out to advise on the best solution for us. He made excellent recommendations and his work was top notch. Also really appreciated his constant communication to keep us updated on start date. Would highly recommend Miguel and his team.