Chris from London

Ordered a fridge & stove at Bad Boy London, Ontario Got a call last Thursday saying they could deliver them earlier than expected..on Saturday. Thought this was great. Arranged disconnection of old gas stove and removal of Fridge. Last Saturday afternoon nothing had arrived and I had not received the advance call with delivery window. Called delivery and was told that I was not scheduled for another 2 weeks. Was basically told I was not being honest about the early delivery call. Fortunately I still have the voicemail message from Lastman's Bad Boy asking me about the early delivery. (I then called back to confirm with them and arranged gas stove disconnection/reconnection) Played this for the Operations Manager the next day at the London Store. At first he admitted that Bad Boy had made a mistake. Following day they made token offer of of $100 store credit plus a promise to deliver on Tuesday. After being accused of being dishonest and then getting the run around, I just wanted to cancel my order and have nothing further to do with Bad Boy. Operations Manager refused to cancel order. When I asked who else I could speak to, he gave me a number. Turned out to be the extended service number. They referred me back to Store General Manager. He refused to cancel the order and says there is no "Head Office" that I could speak directly to. I want nothing to do with Bad Boy, and will not be accepting delivery if they ever attempt to make it. Will continue trying to cancel order and get money back. STAY AWAY from Bad Boy if you expect any sort of positive customer service. They initiated all this by calling me to arrange the early delivery and failed to follow thorough. Then they suggest that was not possible because they knew the fridge was not in their warehouse. Meanwhile I have the recorded message of them saying the Fridge was arriving as warehouse on the Friday and they already had stove. Now they won't let me cancel order and will try to keep my money. Hard to believe they are still in business. It's too bad, the actual sales guy I made the purchase from was nice. Everything down hill from there. August 20th Update - Situation was resolved to my satisfaction. It is unfortunate it took Head Office (there is one!) rather than the General Manager at the London Ontario store, but my order was canceled and refund received.