Corey Hart from Orillia

We had issues with Clicklock that have not been resolved. It all started when the sales person (AND owner) came to our house to give their sales pitch. Great job, there is no doubt about how convincing they are! When we posed our concerns to them (ie. falling ice & snow, possible lawsuits b/c of that, possible injury or death of children playing outside during winter) they assured us that the ice-breaker/blockers would be installed as part of the installation (included in the fee...but "don't worry that it won't be in the contract, we'll make sure it's done."). On their ADVERTISEMENTS it states: "MAINTENANCE FREE: Leaves, snow and debris will not cling to the surface." Keep these two facts in mind when I explain further. The ice-breakers/blockers (whatever they're officially called) were NOT installed as promised by both salesman & owner. We honestly thought they'd eventually call us to set up an appointment to come and install them. They did not. This past winter (2013-2014) we saw heavy snowfall. We understand some winters are worse than others but according to the flyer as stated above: "Leaves, SNOW, and debris will not cling to the surface"....snow piled up, ice formed, more snow piled up, etc. It was as if the roof did not live up to its advertisement and that it (advertisement) was a false statement. January 2014 comes along and the snow/ice pile builds to a critical mass where it has nowhere to go but down. The ice ripped off our eavestrough, facia/soffet (which in itself was at least $5000 of work when it was installed) bringing down a HUGE sheet of ice!!! We are lucky no one was outside when it occurred, we were all inside when it rumbled the whole house. We are ALSO lucky the van was placed in the driveway where it was. Had it have been ONE INCH CLOSER there would've been damage to the van as well. We decided to call Clicklock (in January) to finally fix this issue as we CLEARLY couldn't wait for them to get a hold of us to finish the job they did not do originally. because I cannot use names on here I can't say who I spoke with but I DO have his name should the company require it. I proceeded to tell the man on the phone the concern about not finishing the job and the issues that now are arising due to the lack of completion. The man then told me that I did not purchase the ice-breakers as it was an accessory (even though it was promised by salesman & owner), and that he is "too busy for installs to worry about ONLY ONE unhappy customer." I may as well mention that since this has occurred, and the facia/soffet was ripped off, small animals & birds have made their home in certain areas of the roof. So the damage doesn't end with the ripping off of metal. I'm sure there is denting in some areas of the roof as well due to the incident. On April 11th I received a Phone call from the owner indicating that the company wanted to make things right by fixing these problems and requested that I send him some picture of the damage. I did sent the photos through on April 14th with a follow-up on April 16th to make sure he received them. April 30th send an email asking for an update for the time frame to have someone come by and was told it’s in the cue. Sent an Email requesting an update May 21st,May 29th & June 4th both to the man on the phone and the owner with zero response from either person. All I request is a date as to when to expect someone to come and assess the damage and have someone come and fix it (including the resulting damage of pests living in crevices where the facia/soffet ripped off). The pictures posted here are only a small amount of the MANY taken right after, during and currently. Should you require more, I am more than happy to oblige.