We needed to replace our skylight at the main entrance due to being broken ( it was glass and shattered in pieces due to cold winter but not leaking at all), just for look and safety. After consulting few skylight companies, we bought a new skylight and Sam The Handyman came in to replace it. After they finished their job, ready to leave and get paid, I went to check, I was shocked, the inside of the main entrance where new skylight was installed was in mess from top to bottom. My newly installed granite entrance floor covered in mud, mess, from roof,... the inside border around the inner part of skylight were in terrible shape and unfinished????So I asked to to finished the job before I can pay them. Anyways, the next day it rained and my skylight was leaking from at least 6 different spots, where I had to place containers to collect the rain water. I called him and he was away and he came in 4 days to fix it, Again rained and it was even worse than before was leaking. I called him again, he said he does not know what else to do. I asked him to bring someone else that knows the job to come and fix it, this is disaster. He said no, he refunded less than 1/3 of the cost. I gave 1 star review for him trying to do the job that he was not expert at!!!!! I had to cancel a party on weekend since I could not use my main home entrance, the looks of having containers and towels around to deal with leaking, you can imagine for few weeks of extra work and... until I finally got a great company that did wonderful job but unfortunately not in Homestars, So I would give Him 10 stars review. I had to bring in a different company and pay another 1500.00 to take everything away and re inst ll the skylight for me. He new what he was doing. I wanted to write this review few weeks ago, to share my terrible and very unsatisfactory experience with this company and Sam. Since he did not take the responsibility to do the job that he promised to do, and he did not deserve any penny for such an awful job. I do not want anyone else to go through the nightmare experience that I went through. I am not recommending this company for skylight job at all since they do not know how to install and not know anything about the job they claim they do well. Sorry for the long review.
- Approximate cost of services:
- $1,300.00
- Company Response
The skylight factory contacted me to check your project with new skylight when you contacted them in the home show
Mr. Thomas from the skylight factory and me advised against installing new skylight between 3 different gutters outside your main house door. Your house is not engineered to have one where you insisted. Your husband bought the skylight from the factory and we were obliged to install. We tried twice with no success.
I issued you refund and wished you well.