The technician did not make the right decision from the very beginning. First he refilled the refrigerant, then he suggested replacing the board. I insisted to replace only the fan as this was the problem. Verbally they agreed not to charge me for the first visit and the refrigerant but I still got charged. I had to get my visa involved and I was very disappointed because I was really patient with them.
- Approximate cost of services:
- $795.00
- Company Response
We regret any inconvenience that may have been caused, but it also needs to be mentioned that a special discounted price was give to customer to make up for the inconvenience. This price which included service call, pick up, delivery, labour and charging of the unit, as mentioned by customer, added to $710.00 including tax.
All of above was explained to customer over the phone on
22/July/2014 and she verbally agreed that she would remove her review from homestars.