WORST COMPANY EVER!!! This company needs to be reported to the BBB! I have been in touch with 'Supervisors' in the call center on the other side of the world, and like all of you...HOURS on hold. Washer stopped while draining and door locked. Tech made it out 2 weeks later AFTER being told I must possess on me a bill of sale the morning he was suppose to come...I am a tenant and why didnt the Co. tell the owner of the house this while she made the appt? Of course it took another week to reschedule this (only to find out they had it the entire time and it was an 'oversight') When tech left I was informed he needed 2 parts and would most likely be in the following week (3wks later now) I found out that he ordered 7 parts (WTH????) and there is one part still missing and apparently I was told by a supervisor that it has to come from Germany....I was so livid at this point I politely hung up the phone, I am a professional individual but I can not conduct myself professionally anymore with this company!! We bought our very expensive washer/dryer combo from Sears. These major companies should start noting that their names are going down the drain as well...
- Approximate cost of services:
- $1,500.00