Laura from Calgary

I recently hired Metropolitan Movers for my move on Friday July 4, 2014. I have never hired a moving company before and had always moved with the help of friends and a rental truck. I looked up a website that rated moving companies and saw that Metropolitan Movers was very well rated with impressive testimonies. I feel greatly disappointed with the service I received in comparison. I had explained when I arranged the moving services that my Husband and I had recently moved back from Australia and were moving our belongings that were in storage in the basement of our In-laws home and being moved into our two bedroom townhouse. There were no appliances being moved; just a king sized bed, couch, kitchen table & chairs and a lot of boxes/tools. On the day of the move the movers were very prompt and protected the floors with fabric runners. We explained what items needed to be packed. They started at 9am. My husband then went to work while my Inlaws and I were present. I left to go to the townhouse before the movers were done at 11am. The moving truck arrived at 1pm and my brother was present to keep me company. The movers announced that they had another job in Okotoks that started at 3pm and they would have to leave by 2pm. Considering it took 4 hours to load the truck it seemed very unlikely that they would unload and reassemble the furniture in 1 hour. I came up to the truck to help move things along by looking at the items and telling where they should go. I took a box with me into the garage to show them where most of the boxes could be place and I turned around to see my brother being handed a box. One of the movers then said that "4 people are faster than 2 and they needed to get going to the next job". I felt that I was in a very difficult situation as the movers seemed exhausted and were expecting my help. However, the whole reason I hired your moving company was so that I wasn't moving boxes. My brother and I ended up helping unload the entire truck. At some points we would come out of the house to see one of the movers standing beside the truck and smoking near my belongings! One mover stayed in the truck and moved items forward to be collected and the other mover carried items to the house with my brother and I. I understand that we had a king size mattress that is difficult to move with only two people and had no problem helping with that specific item; but at no point were any straps or lifts used to assist. At the end of the job (2:45pm) I paid the full amount because I felt very rushed by the movers since they had to go to their next job. I briefly mentioned that my brother and I had to help unload the wholetruck in the comments section. I mentioned this to my husband as well as other people who have used movers before and was told that this was completely unacceptable. I should not have had to help the movers do their job while still paying $110/hr. I feel like the company did not allocate an appropriate amount of time for the movers to successfully complete their job and I feel it was inappropriate for the movers to put me in the difficult situation where I was made to feel that I had to help them with unloading the entire truck.When I submitted my formal complaint to the customer service of Metropolitan Movers it was passed onto Patrick, the guy in charge of the move that day and I was simply told that there was nothing wrong with what they did that day. The customer service and response to complaints was of very poor quality.