Jason from Mississauga

We had a main water shut off valve leak that needed to be repaired with concern for basement flooding that we had to call the city to shut off the water. It was great that the company was able to sent someone within a few hours and Steve was personable, punctual, appeared knowledgeable and did the work well with follow up waiting for the water to come back on and checking for leaks. He gave some good advice on repairs, fixtures etc. The reasons for the lower rating was that it seemed we spent more time going over service plans and the money that can be saved on future work than the actual work that we called for. We ended up getting the service plan because it was only 20 dollars more with the 10% discount. I was surprised to see some of the prices quoted including our work quote. For instance, to upgrade the toilet which I have done on my own was quoted for 300 dollars without the service plan. I have seen the work done for less than 50 dollars with a qualified plumber friend to assist. After reviewing the work which I could have done easily, the price quote was high. Parts would be the bulk of the costs if I had done it. I realize that there may be higher quotes out there and there may be lower quotes as well. Take home point - do your home work and if there is an opportunity to review a company and they can give you a fair quote, that would be the way to go. Given the urgent nature and not wanting to make a mistake with the main shut off valve in a 20 year old house with aging parents and not having my friend around prompted me to accept the quote and take it as a long term investment. We had no other choice. I would only use the company if its emergent work given the same day availability.