I bought a heat pump from Sears in 2008 and the warranty ended at the end of last year. No problem, I called them up willing to pay for service on my unit as the air conditioner wasn't working this summer. They told me they won't service their own product without a protection plan. This is their own product and I was willing to pay for the service call. They also won't sell me a protection plan until I have it serviced. I called a couple of local repair companies who refuses to touch any Sears products. Both say Sears is in major turmoil and no longer service any of their products themselves. They now sub-contract EVERYTHING out. DO NOT BUY ANYTHING FROM SEARS as they could go belly-up at any point and you will be left with a piece of $?&*! like I am holding.
- Approximate cost of services:
- $5,000.00