Erika in Burlington

Buyer Beware, not a company of integrity. Will never use them or shop there again. We did some price shopping for the closing of our pool and the repair of a few concrete anchors to hold our pool cover. I was given a competitive price for one service call to complete both items from 3 companies and ended up going with Total Tech. When the guys arrived to do the work, I was informed that only the pool closing was going to be completed and I would have to call to set up an additional service call for the repair of the concrete anchors to hold the winter cover, which would come at an additional cost to me. I was told that the receptionist booking the calls had misinformed me - "she is old" was the excuse given. I spoke to the GM to address my concern of the additional cost which may have prompted me to go with another company had I known, and I was told bluntly, that despite this being an error on their part, and I will be incurring additional cost because of it, they are not willing to do anything to rectify their mistake. In trying to elevate my concern to the owner David, after several failed call attempts, I received a voicemail from him indicating that the two items I requested are separate jobs, and I needed to book them as such - not addressing my concern or their error at all. Brutal. You can't trust they will complete the job as outlined, and they don't care to fix their errors when mistakes are made. Not a company I would ever trust or hire.