Sears sucks from Etobicoke

Never every buy anything from Sears online. I ordered from Sears online for 6 toilet paper holders on July 17th to be shipped to a store to pick up. It never got there and I have been emailing and calling every day and no one will give me my money back. They all say it'll get rectified, but still no credit on my account yet. It's now been 2 billing cycles on my credit card and still no refund. Customer service is really bad and they have record that I never picked up the order so I don't understand what the issue is to give the customer back the money you charged. They come up with excuses about what the process is, who cares about the processes!? it doesn't work! I am urging everyone to not bother buying from Sears. No wonder it's going out of business!