Reviews

10/10

Great service from representative, office staff and installers. Best home improvement project we have had done. Price was reasonable and job was done on time. I Would highly recommend this company.

Approximate cost of services:
$6,600.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hi Noel, We are glad to hear that you are pleased with the service you received from all of our departments, from sales to installation! We take pride in providing an excellent, hassle free experience for each customer! We are pleased to hear that you would highly recommend us. Thank you for the great review!

0/10

Got them in in early May. paid my deposit and was told it would take 4-5 weeks. It is now mid July and still no work done. I cannot get hold of anyone. My daughter is having the same problem. I cannot reach anyone by phone. UPDATE...UPDATE...UPDATE JULY 21, 2014 Greg contacted me immediately and the job has commenced. Seems like they had problems with the phone lines that they were unaware of. My daughters job is also being take care of. Greg, much appreciated. UPDATE...UPDATE...UPDATE JULY 24, 2014 So they did not pitch up at my daughters house after Greg PROMISED her in person that they would start the job on Tuesday. Draw your own conclusion....

Approximate cost of services:
$1,700.00
8 of 9 people found this review helpful.
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Company Response


Hi my name is Gregg Nugent. And I am the owner of loc-tite Interlocking. I want to start by saying I'm very sorry for not being able get your project any sooner. We are working 18 hours a day six days a week to try to get caught up. We got a late start in the spring which put us behind schedule. We've also had a lot of problems with labor this year. People don't seem to want to work. It's also been very challenging getting material . it's not only our company many companies are very far behind schedule. Our payment schedule is as follows we take a 10% deposit upon signing we take an additional 40% upon excavation and the balance is due upon completion. What we have been doing is instead of taking the 40% upon excavation we are just taking the 90% upon completion of the job to make people feel more at ease. So they don't worry about us taking off with their money. I have been in business for 25 years I've never taken anybody's money without completing their job. Please be patient with us we are working diligently to get your job done. Could you please let me know the address of your job so I can give you an update. If your job has already been completed or started please update the review.

Thank u for your patients

Gregg