Helen R

I had a terrible experience with this store and its managing partner Shelly Durkson. Initially my husband and I went in and were helped by one of their sales people to look at what was described as a solid walnut table. Wanting to do some more research on the table, I called in and was refused any print outs or info about the manufacturer, specs, etc - I was told by SHelly Durkson that she would not help me shop for the product somewhere else. In a hurry, we went in shortly after and purchased what we were told was a solid walnut table and 6 chairs. This time we were helped by the boss Shelly Durkson. Shelly indicated that an order was going in that day for the product but that, after that, it could be several weeks before she placed another order. Shelly described an extensive warranty. She then left the store and we sat down with a sales person to make our purchase. We were in a hurry to have our furniture. After paying, we were provided with the warranty which covered maybe 1/3 of what we were initially told. I then received a call the next day informing us our furniture would be arriving in 4-5 weeks. When we did pick up our product it was very cheap looking - certainly did not appear the value of $4500 - and the table was fibre board with a walnut veneer. It looked awful and we decided to return it despite the 20%! restocking fee. Shelly indicated to me that the restocking fee was 25% despite it saying 20% on the invoice. After a bit of arguing she agreed to honor the 20% given that I had been provided an old form. I asked her to reconsider the restocking fee on the table given that we were not provided accurate information on that product. She declined and stated she thought it unlikely that we had been misinformed by her staff. We paid over $800 not to have that ugly cheap looking table in our dining area. I'm not certain why I would expect Shelly Durkson to be upset with her staff for not being truthful about the table given that she herself had been misleading about the warranty. Just stay away.