mabel from Toronto

I wish I had read the reviews on this company before I contracted the company to repair my eavestrough. I contacted the company in early June for an estimate of the repair. Tim came promptly on Saturday to inspect what work needed to be done. He gave me a written quote, requested a small deposit and assured me that they will do the work by the middle of the following week latest. But he asked me to call the office on Monday for an exact date and time. I called the office Monday morning and spoke to Lisa who gave me a morning appointment for the middle of the week. That appointment was cancelled in the morning on the day. The reason given is that a thunderstorm was forecast for the afternoon, although my appointment was in the morning. She rescheduled me for Saturday but again no one showed up on the appointed time. The next time I spoke to Lisa, I asked about Tim who wrote me the contract. She said he is no longer with the company. She then put me in contact with the owner of the company, Shawn who said they were overwhelmed with work but rescheduled me for 1 pm. June 25, a week and a half later. Shawn called in the early afternoon of June 25 to cancel the appointment because of rain, although it was not raining in my area and it never rained that day. He rescheduled for July 4. I had an uneasy feeling about the company so I called the office and spoke to Lisa later on that day. I asked if the company knew what the repair entailed since Tim has left the company. She assured me that Tim briefed the team before he left. Just to be on the safe side, I took a picture of the broken eavestrough with my iPhone and e-mailed it to the office. A serviceman, James from the company came today, July 4 at the appointed time. He took a look at the eavestrough and said he cannot do the job by himself and that he did not have the colour and the length required. I told him that I had sent a picture to Lisa and Lisa told me the company knew what work had to be done. James called the owner Shawn and told him the job requires two men. Shawn asked to speak to me and said he would not be making money on the job and therefore would refund the deposit. James refunded the deposit. Although I did not lose money on my dealing with this company, I lost time and the delay possibly caused some damage to the foundation wall ( there were a few torrential downpours during the time, but not on the missed appointment days) and I endured a lot of frustrations. They are unreliable and not forth-coming. After over a month and three missed appointments later, the owner said they would not do the repair because he would not be making any money, notwithstanding a written quote on the company's stationery and invoice was provided. I will not deal with this company again and DEFINITELY DO NOT RECOMMEND this company.