This is not a moving company - they contract to other third party movers in your city and misrepresent themselves!!!! Obtained a quote for a 3 bedroom house move, working with the company online and over the phone. Disclosed that we had alot of heave items including 6 big screen tv's. Was told only extra charge would be for washer/dryer and gym equipment and two movers is all that would be needed. On the day of the move, three movers showed up at my door and I was informed that there would be an additional $40/ hour charge because I had so much stuff. I had committed to moving that day and was forced to agree to the terms. I decided to argue the charge with MEtropolitan as these guys were NOT Metroplitan movers but a sub-contracted company representing them. Of the three movers, only one was experienced and continually corrected the other two on how to properly pick up and load items which added considerable time to the move compared to an experienced team use to moving people. They were very nice guys but not the quality I would have expected - it was like having inexperienced friends help me move. The move took eleven hours and two trips to the new house that is not even five minutes away even though I had dissassembled the bedroom and living hardware to speed the process. We did not take many items that I will move now on my own... the house is far from empty. By comparison, a close friend had also planned a move that day with a five bedroom house and utilized just her family and a couple of close friends. Their new house is a 45 minute drive from the old and they still completed the move just over ten hours, making two trips. While the crew was punctual and easy to work with, this was not the service I expected and Metro movers has declined to acknowledge any fault. I would not recommend using this shady company for anything.
- Approximate cost of services:
- $1,950.00
- Company Response
Hi Dan ,
I'm sorry to hear all about your experience in your move. First of all, this is not the kind of OUR SERVICE. We have our own professional movers and we don't contact other companies. Yes we are one of the biggest Moving Company but we always want customer's satisfaction. Referring on your move, we don't send 2movers if its a 3bedroom move, not to mention that you said that you have heavy items. We do 3professional movers for that. Also, when we discuss a move, we make sure it has been understood and that no one has been forced to book with us. Therefore, we are sure that we are not the moving company you hired . We could have resolved this right after the day of your move if you called. Please feel free to contact us and provide your name and moving date as we are willing to do deep investigation. Thank you